In an effort to make their process more streamlined online, USCIS has implemented online biometrics rescheduling. This tool allows benefit requestors—and their attorneys and accredited representatives—to reschedule biometric services appointments online rather than calling the USCIS Contact Center. This may help avoid untimely rescheduling.

The creation of this online tool demonstrates USCIS’s strive to improve its customer service and improve its accessibility as it may lead to a reduction of call volume to USCIS Contact Center. In order to reschedule a biometrics appointment online, a requestor will need to have a USCIS online account, which may be easily created. This new tool can be used for a case that was either filed online or through mail.

It is important to note that while this new change will be of greater convenience to beneficiaries and their attorneys, the new online tool cannot be used to reschedule an appointment that has been scheduled twice, is within a 12-hour timeframe, or for a date that has already passed. An untimely rescheduling request can only be made to the USCIS Contact Center, which may be considered for good cause.